Friday, February 18, 2011

Things Have a Way of Working Out -- Part II

So -- thanks to a bunch of margaritas and free internet -- five hours flew by at the airport and I even found myself rushing to the gate at 9pm for my 9:30pm flight.

The flight had many empty seats in the back, and I began to wonder if American just really, really wanted to free up some standby room on the 4:25pm flight.

My suspicion was confirmed when I arrived late at the luggage carousel at JFK (I figured since my bag had been the first on it would be the first off) and did not see my giant rolling duffel among the circling remains.

"Carol Anne Henning!" burst the speakers overhead, "Please report to the luggage security desk!"

I looked around and found the podium with a young woman standing next to my lonely bag. I walked over.

"There you are!" said the attendant, "I've been calling you for a long time. Here..." She pulled my bag up. "It's been waiting here for you for five hours!"

My jaw dropped.

"Yeah. They put it on the earlier flight, I guess."

She pulled the bag towards me. It flopped over. "Ah, it looks like they broke the wheel.... "

"What..??!" I spluttered. "You mean I waited five hours in an airport because they said they couldn't check my bag, and they checked it anyway??"

"Yeah," she signed, "Sometimes they do that."

"Well, this is not cool! I mean, I have to drag this all the way home with a broken wheel like this?" I turned the bag over. The duffel had three wheels sitting in the metal frame at the bottom. The part of the frame between the center and left-hand wheel had been crushed, leaving the wheel to flop at an angle.

"Come over here," she started walking towards the far corner of Baggage Claim, "You can file a complaint in the office over here. Sometimes they have a bag they can give you to replace it."

I did not like the sound of putting my belongings in some random bag, but I also didn't want to drag a gimpy wheeled boulder.

The clerk at the desk took my claim and gave me a number, then said, "They don't reimburse for luggage. You might get something, a replacement or repair maybe. But they never cover wheels or handles or anything sticking out..."

"But it's not the wheel," I protested, "It's the frame of the bag where the wheel sits!"

She looked at the bag blankly.

"They don't cover wheels."

I grabbed the paperwork in huff and stormed out. Waiting for the Air Train, I shuffled some of the heavier items so they sat directly above the right-hand wheel, shifting the weight mostly over the working carriage. Not ideal, but at least it rolled now.

When I got home, got some sleep and repaired my own broken frame of mind, I realized that even if American Airlines did not cover the bag -- American Express might!

I had bought this bag specially for the trip to Japan in mid-November.

For weeks I had been tearing my hair out looking for a bag that would fit the 35.5" uprights for the PURE Reflections mirror frames (which are actually collapsible standing clothing racks), without requiring an oversize charge -- as, say, a golf bag would.

Target came to the rescue with their 36" Rockland Rolling Duffel -- a mere $45 ($40.50 with my AAA discount!).

As we are planning to mount this show in other cities, we definitely needed this bag in good condition. So I checked my AmEx records -- sure enough, I had bought it within their 90-day Buyer Protection window (with only a few days to spare!).

I filed a claim pronto, pronto and AmEx reimbursed me with no questions asked.

The replacement is due to arrive next week!

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